• Summary

    I make things go and build the teams and systems to scale

    Demonstrable expertise driving revenue and managing growth at scrappy and scaling start-ups. A leader who develops and implements process improvements that combine best practices with innovation. An experienced manager who facilitates a positive, collaborative environment to bring out the best in people and develop them into leaders themselves. Thrives in fast-paced, high-stress environments where priorities change frequently.


    I am passionate about entrepreneurship. I have spent most of my life involved in, starting, and running businesses. Growing up in a family business I learned at an early age the hard work and commitment it took and I knew it was what I wanted to do. That work ethic coupled with my passion drove me to manage and run several businesses from retail to e-commerce.


    I spent seven years helping over a dozen tech-enabled, food and e-commerce start-up companies including being part of a small 4 person startup teams as well as running key markets for a national food-delivery company, and launching new markets for largest startup in the world. I specialize in execution. I get in and do the work necessary to get to things done and then build the teams and the systems to maintain and scale the company


    Today I run operations for Wrench, we take the hassle out of car ownership by bringing the mechanic to you. I run all mechanic acquisition, customer service, parts management, and analytics.


    Before that:

    17+ years of go-to-market and operational strategies for startups
    12+ years of management and team building expertise
    9+ years of direct P&L management and responsibility
    Gallup Certified Strengths & Leadership Coach

  • Experience


    Head of Operations  Oct 2016 - Present

    Among other things, I manage fulfillment, fraud management and customer service for the most innovative company in the enterprise rewards space.


    Northwest GM  Aug 2015 - Oct 2016

    Building distribution and viability in the unique and vibrant category of cool caffeinated products.


    Territory Manager Dec 2014 - Aug 2015

    My consulting services company for start-ups and early stage companies. My specialties are in designing, executing and improving operations. I help build new products or improve old ones - and I manage the projects to get this done.

    Tango Card, Inc.

    Director, Ops Dec 2010 - 2014

    Among other things, I manage fulfillment, fraud management and customer service for the most innovative company in the enterprise rewards space.​

    King of Caffeine

    Owner Oct 2009 - Jun 2011

    Building distribution and viability in the unique and vibrant category of cool caffeinated products.​


    Startup Ops Consultant Feb 2006 - 2011

    In my consulting services, I helped build new products or improved old ones, designed systems for distribution or inventory management, evaluated software, built business plans to launch, run or improve young companies. Here are some examples:

    @ nuun & Co. I was hired to upgrade manufacturing and distribution processes to handle the major scale the company was experiencing. The systems I built and implemented helped the company handle 300% growth seamlessly

    @ EQ Labs I came on and handled a new packaging design and vendor search to cut packaging costs by 30%. I also helped manage the launch with the largest retailer to date in Best Buy

    @ Caregifting.com I designed the pick and pack station and helped the founders evaluate ERP systems

    @ Cha Dao Tea, Inc. I helped with manufacturing, package sourcing, and distribution for a local company expanding into new regions

    @ KickBrix I helped to reformulate the product ingredients and then put together the initial batch of product distribution to our direct marketing partners

    Phix, Inc.

    Ops Manager 2008 - 2009

    Describe your position in a few sentenses

    Cha Dao Tea

    Ops Manager 2007 - 2008

    Describe your position in a few sentenses

    MindSync Sciences, Inc.

    Acting COO and consultant 2005 - 2007

    Describe your position in a few sentenses


    Operations Manager 2003 - 2005

    I was the original Operations Manager of a fledgling new product. We were a team of 4 and I managed all manufacturing scheduling, distribution, and all major relationships with wholesalers and retailers. We grew from an initial test of 4 Costco's in 2 states to 11 Costco's in over 40 states. At the peak, I managed several warehouses throughout the country and was making and shipping over 100 pallets of product every month. I built all of the systems and personally managed all of the ordering, shipping, and management of that growth. In that time we doubled our sales year over year every year.




    Ty provided a first hand example of the energy, enthusiasm, small to large amounts of insanity, and optimism that it takes to survive and thrive in a Startup. He took on whatever tasks (never one at a time!) needed doing, without loosing focus on our business objectives, getting product out and money in. In the midst of radical change, incredible pressures, and chaos -- Ty provided a source of consistent integrity that I and the entire team admired.


    Randy Fennel

  • Education

    University of California, Irvine

    Comparative Literature, Philosophy 1994 - 1997

    Find us on:

    Activities: Christian Students on Campus

    Diablo Valley College

    Communications, AA 1992 - 1994

    The main campus is located off Interstate 680 in Pleasant Hill, California and twenty miles east of UC Berkeley. A second campus is located in San Ramon.

    Activities: Christian Students on Campus

  • Let's Chat!



    Greater Seattle Area

  • Contact me!